Are you also excited about the new Pokemon TCG release?
And do you want to have this delivered to your home quickly? We at Pokemonwinkel.nl offer
you then have the option to pre-order a future release. It can
sometimes a pre-order product can be delayed by Pokemon itself
is delivered or there is a delay in the transport chain. Here
Unfortunately, we can't do anything about it. Your order will be processed as soon as possible.
will be delivered to you. Unfortunately, you cannot cancel pre-orders with us.
This is because we like to keep the speed high when sending your
products and your order is sent directly to the warehouse.

You can of course return the package or refuse it upon arrival.

We use very fast processing times for our orders. For this reason, canceling an order is often not possible because it is already at the warehouse for processing.

For a shipment within the Netherlands with a total order value of €350 or more, you still benefit from free shipping. Is the total
For orders below this amount, we charge a €5.95 fee within the Netherlands or €7.95 to Belgium.

If the entire order is returned, the shipping costs will be
(if paid) will not be refunded. If part of the order
If returned, any shipping costs will not be refunded.
refunded.

You will receive this in the confirmation email and with the overview of your customer account and it will also be included on the packing slip.

We accept: iDeal, Klarna (pay later), Creditcard, Bancontact, ApplePay, GooglePay, Giropay, Unionpay and PayPal.

We ship your order within 1-2 business days and in 99% of cases it will be delivered the next business day (including Saturday).

Since we process orders automatically, you'll receive a track and trace email immediately, even if PostNL hasn't yet received the product. The track and trace will update automatically once PostNL has scanned the package.

Of course. You can then specify a different delivery address when ordering.

If you are not satisfied with your order at PokémonWinkel.nl, then
You can return the unused products within 14 days of receipt
returns (see also article 6 of our General Terms and Conditions). After
The purchase amount will be refunded upon receipt of the returned product
Booked back 3 days.

If your product is defective upon receipt, please contact our customer service immediately. We will then send you a new one within one business day of receiving the defective product.

The shipping costs are at your own expense. If you
If you wish to return your order, please send the packing slip together with the
return products to the following address:

PokémonWinkel.nl
PO Box 33
8200 AA Lelystad

In this case, you can return your product to us at your own expense.

You will receive the money back into your checking account within 72 hours of receiving and checking your return.

It can happen that a product is damaged during transport. This is of course very annoying. You can then contact our support and we will look for a solution.

It is always possible that there is minor damage to the product. For example, a scratch on the seal or a very small dent in the box. You can then return the product at your own expense and we will exchange it. Unfortunately, this is not covered by our free returns service because these types of minor imperfections can always arise during transport.